Elizabeth Kim
Pronoun
Head of Customer Experience, Product and Marketing
Transurban
Elizabeth Kim is a strategic and commercially focused leader with over 20 years of global experience spanning customer experience, operational transformation, and digital innovation. Currently Head of Customer Experience and Channel Strategy at Transurban, Elizabeth has led high-impact initiatives including the rapid growth of the Linkt Rewards program, the design of next-generation customer engagement platforms, and the enablement of AI-driven personalisation and productivity. Her leadership has consistently delivered uplift in NPS, customer retention, and profitability.
Prior to Transurban, Elizabeth held executive roles at RACV, where she founded and scaled the arevo e-Mobility business, and at Elsevier, where she held global strategy, corporate development and product and innovation roles across New York, London, Beijing, and Shanghai. She has also held roles in a number of start-up businesses.
At the Summit, Elizabeth will share insights on building high-performing, customer-first teams and navigating transformation with clarity and purpose. Her perspective is shaped by experience leading cross-functional teams through scale, innovation, and disruption—always with a focus on delivering meaningful outcomes for customers and creating an environment of trust and resilience amongst teams.
SESSIONS
Day 1
3:25
Mini Leadership Labs
Lab A: Resilience in High-Pressure Environments
How do you keep people motivated when the pace is relentless? This session helps you sharpen the ability to make clear decisions in uncertain conditions, sustain your team’s energy, and remain composed when pressure builds.
Skills Learned: Decisive decision-making, stress management, sustaining team motivation, and role-modelling resilience.
Lab B: Building Executive Presence and Self-Belief
Executive presence is critical for leaders who want to influence decisions and advance their careers. This lab will help you strengthen self-belief, communicate with confidence and authority, and position yourself effectively for progression opportunities while staying authentic to your leadership style.
Skills Learned: Strengthening executive presence, communicating with authority, building self-belief, and strategic self-advocacy.
Fleur Katsmartin, Chief Legal Officer and Corporate Secretary, The Royal Melbourne Hospital
Lab C: Building Strategic Influence
Whether you are managing upwards, across or diagonally, influence is the currency of leadership. Learn how to frame ideas persuasively, shift thinking and gain buy-in from decision-makers across your organisation.
Skills Learned: Stakeholder engagement, persuasive communication, shaping strategic decisions, and driving organisational alignment.
Ally Nitschke, Founder and Chief Executive Officer, Made for More
Lab D: Leading High-Performing, Inclusive Teams
What separates good teams from great ones? This lab explores the leadership practices that create accountability, trust and sustained performance. You will learn how to lead effectively through conflict, address underperformance and bring out the best in diverse teams.
Skills Learned: Building trust, fostering accountability, leading inclusively, and resolving conflict to sustain performance.
Elizabeth Kim, Head of Customer Experience, Product and Marketing, Transurban