Dr. Shikha Sharma
Pronoun
Chief Information Officer & Director Business Improvement & Technology
Department of Human Services, SA
Dr Shikha Sharma is CIO and Director of Business Improvement & Technology at the Department of Human Services SA. With a background in engineering, public sector transformation, and cross-functional leadership, she drives innovation and cultural change across complex systems. Shikha shares actionable strategies for leading high-performing teams, aligning people and technology, and sustaining performance through clarity, capability-building, and a relentless focus on impact.
SESSIONS
Day 2
2:20
Mini Leadership Labs
Step into 2 x focused 45-minute sessions which are designed to help you deepen key leadership capabilities skills. Each lab offers a chance to explore real-world challenges, exchange ideas with peers, and walk away with tools to accelerate your impact.
Lab A: Change Resistance vs. Change Fatigue
Change isn’t the challenge – it’s the accumulation. This lab helps you diagnose the difference between resistance and fatigue, and gives you tools to reset, re-engage teams, and keep moving forward without breaking people.
Lab B: Leading High-Performing Teams
Unpack what it really takes to build and sustain a team that consistently delivers results. This lab focuses on the behaviours, systems and leadership practices that drive accountability, trust and performance for long-term success – even in the face of conflict, underperformance, or team dysfunction – to support long-term success.
Dr. Shikha Sharma, Chief Information Officer & Director Business Improvement & Technology, Department of Human Services, SA